We're looking for an experienced Retail Logistics Manager to own and scale our wholesale operations across indie, mid-market, and big-box retail. This is a high-ownership role sitting at the intersection of our Logistics, Sales Operations, Systems, Supply Chain and Growth.

You'll be responsible for end-to-end B2B order flow — from account onboarding to on-time delivery — while building the processes and team that allow us to grow. The ideal candidate has deep hands-on experience with major retailers, strong EDI and ERP fluency, and the drive to build something lasting.

About Yoto

Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals like BrainBots.

• Voted the 14th fastest-growing private software technology company in Britain in The Sunday Times 100 Tech 2025; and named the 94th fastest-growing company in Europe in the prestigious FT1000.

• Ranked 9th in Fast Company's Most Innovative Companies in 2024; and featured in the Sifted 100 fastest-growing startups across the UK&I by revenue growth.

• Featured in Bloomberg’s 25 UK startups to watch in 2023; and ranked second fastest growing tech company in the UK in the Deloitte Fast50.

• Named one of TIME Magazine’s Top 100 Inventions of 2020.

• We’re over 200 employees spread across the world.. and growing!

We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it! 

What you’ll be doing:

• Own B2B order operations end-to-end: monitor and manage order flows across Shopify, Amazon Seller Central, Walmart Seller Center, Walmart Retail Link, Target POL, NetSuite, and EDI, ensuring accuracy and on-time fulfilment across all retail partners.

• Drive SLA and KPI performance: set targets across all activity areas including OTIF, order accuracy, chargebacks and 3PL performance, track compliance, lead root cause analysis on failures, and report weekly to leadership with clear action plans and insights.

• Audit and manage purchase orders: review retail POs for accuracy in partnership with our Growth team and rep groups; oversee documentation and end-to-end PO process management.

• Manage 3PL and carrier relationships: own the day-to-day B2B performance of our 3PLs and logistics partners to optimise cost and service levels.

• Lead retailer compliance: ensure adherence to routing guides, EDI requirements (850/856/810), RFID/labelling standards, and retailer-specific operational expectations; own chargeback dispute resolution.

• Own B2B logistics strategy and packaging: oversee casepack configurations, retailer- specific packaging requirements, display-shipping and logistics on an ongoing basis - not just at onboarding.

• Own new account onboarding: project-manage end-to-end the operational onboarding of new retail partners - routing guides, EDI and systems setup, labelling and packaging requirements - and establish repeatable playbooks.

• Manage SKU accuracy and hierarchy strategy: own the strategy for SKU handling and hierarchy across NA retailers, communicating requirements to the wider Operations team to ensure best practice setup and processing.

• Partner with Supply Chain and Growth on inventory: review Growth allocation and demand forecasts, manage inbound B2B freight, maintain and report on our stock position across our 3PL locations.

What you’ll bring:

• 4+ years in B2B fulfilment, sales operations, or retail logistics, with at least 2 years managing fulfilment for large/big-box retailers (not just Amazon FBA).

• Proven hands-on experience with at least two major retailers - Walmart, Target, Costco, or equivalent - including direct implementation and compliance with their routing guides, portals, and EDI requirements

• Track record of building and improving operational processes in a high-volume, fast-moving environment.

• Proven hands-on experience with Amazon FBA supply chain and compliance

• Proven AI skills applied to process automation or data manipulation..

• Strong EDI fluency and ability to liaise with internal Systems teams to troubleshoot and resolve transmission issues.

• Experience with Shopify Plus back-office and B2B order management; NetSuite or similar ERP required.

• Excellent cross-functional communicator - equally comfortable with warehouse teams, Growth, and leadership.

• Self-starter with a service-driven mindset and strong attention to detail.

Nice to have:

• Experience with WMS platforms and fulfilment automation tools.

• Familiarity with Amazon Seller Central / Walmart Retail Link / Supplier One / APDP, or similar retailer portals.

• Experience managing RFID and floor-ready requirements.
  

Salary: up to $120,000 based on experience

We never want to miss out on great candidates, so don't let our banding put you off reaching out - there's sometimes flexibility for the right fit!

What you can expect from us:

• Flexibility: Hybrid working with a choice based approach - we would love you to come into the Brooklyn office twice a week, if not more. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between the months of June and August.

• Financial: Receive Noncontributory Long Term Disability Insurance and Life Assurance / AD&D insurance that covers your from day one of service. 401(k) Retirement Savings Plan where Yoto matches up to 4% of your contributions, from day one of service. Generous employee referral bonus scheme.

• Health & Wellness: Medical, Vision and dental insurance where 85% of costs for you and your family paid for by Yoto; and a Wellbeing Allowance to be used for memberships, subscriptions, treatment or therapy. Access to 24/7 Employee Assistance Programme (EAP) through Health Advocate.

• Time Off: 31 PTO days per year, which include 20 vacation days, plus 11 holidays. On top of this, you also receive your birthday off, plus 1 extra day of holiday for every year worked after you hit your 2 year anniversary, up to 5 extra days. After 4 years of service, you are also eligible for our sabbatical policy offering up to 3 months' of unpaid sabbatical.

• Helping Families: Variety of family-friendly leave, including enhanced maternity, paternity, adoption, fertility, pregnancy loss and carers leave. Dependent Care Flexible Spending Account (FSA) which allows you to use pre-tax dollars to pay for out-of-pocket dependent care expenses.

• People & Planet: Up to 2 volunteer days per year. A Book Allowance of up to $50 a year to contribute to your professional development.

• Fun Perks: You receive your very own Yoto player and starter pack of cards! Regular company socials and celebrations, including our annual YotoFest!

Equity and Diversity

At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility, giving our team the freedom to balance life and work in ways that suit them.

We’re committed to fostering a diverse, inclusive, and equitable environment where everyone feels valued, respected, and supported. Our Diversity, Equity and Inclusion group - sponsored by a member of our Executive Team - meets regularly to amplify diverse voices and perspectives, ensuring that all employees have a space to be heard. We don’t just embrace differences - we celebrate them. From curating inclusive audio content for families (check out our DEI selection) to building a workforce that reflects the diversity of our community, we believe that diverse perspectives drive innovation and make us stronger.

At Yoto, hiring decisions are based on skills, experience, and passion. We work continuously to improve representation, remove bias from our processes, and ensure fair evaluation for all candidates. We invite individuals from all backgrounds to explore opportunities with us and be part of a company that champions flexibility, equity, and inclusion. Learn more about our commitment to People and Planet on our website.

Please only apply or engage with Yoto jobs posted on our careers page (careers.yotoplay.com or careers.yotoplay.com/en). All correspondence from our Talent team will only come through Teamtailor, our application tracking system.