We’re looking for a Head of Systems Operations to shape the future of systems at Yoto and significantly impact our internal operations.

About Yoto

Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals like this one.

• Voted the 14th fastest-growing private software technology company in Britain in The Sunday Times 100 Tech 2025; and named the 94th fastest-growing company in Europe in the prestigious FT1000.
• Ranked 9th in Fast Company's Most Innovative Companies in 2024; and featured in the Sifted 100 fastest-growing startups across the UK&I by revenue growth.
• Featured in Bloomberg’s 25 UK startups to watch in 2023; and ranked second fastest growing tech company in the UK in the Deloitte Fast50.
• Named one of TIME Magazine’s Top 100 Inventions of 2020.
• We’re 180+ employees spread across the UK, US, France, Australia, Canada, Singapore and China.. and growing!

We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it! 

Yoto’s Systems Operations Team

Our Systems Operations team is at the heart of the company, with the mission to ensure the smooth flow of information between our software tools to ensure seamless customer experience alongside optimising productivity of our teams. Working closely with Logistics, Operations, Engineering, Finance and Commercial teams, as well as the wider business, our job is to ensure our systems meet the business’s requirements as we scale up. As one of the fastest growing privately owned tech companies in Europe we are continually reassessing, not just our current needs but our future needs. Our focus is automating manual processes, allowing Yoto to expand without continuous hiring, and the seamless and secure integration between all of Yoto’s key platforms.

What you’ll be doing:

• Collaborating with internal and external stakeholders to define the Systems Operations roadmap

• Planning, scoping, and presenting proposals for new projects, ensuring clear communication with all development teams

• Reporting on progress and project spend to the Operations Director and preparing annual budgets

• Presenting on System Operations activities to the wider company and defining a strategy on driving productivity across the business globally

• Managing the System Operations team covering integration engineering, internal services maintenance, external integrations and overall systems management

• Identifying opportunities to implement new, or improve current, systems

• Working closely with engineering team particularly the Cyber Security Lead

• Leading continuous improvement activities, including open book retrospective evaluations of post peak systems performance and project implementations

• Coaching and mentoring your direct reports, conducting performance reviews.

• Hiring and scaling the team in line with business needs 

What you’ll bring:

• 3 years experience in an IT or Systems management role, ideally in a start-up or scale-up environment with hybrid working practicesDemonstrated history of identifying repetitive tasks and implementing automation solutions using tools such as Python, RPA (Robotic Process Automation), or relevant scripting languages to enhance efficiency.

• Experience working in high physical volume environments, ideally within FMCG or similar industries, with a strong understanding of the operational demands of high-volume e-commerce - and a track record of improving servicing in such settings.

• Experience of using AI or being very curious about the use cases for an organisation like Yoto

• Proficiency in utilising data analysis tools and software, such as SQL, Excel, or specialised platforms, to interpret complex datasets and inform strategic decision-making.

• Active engagement with the latest industry-specific technologies and tools, with a track record of integrating these innovations to optimise workflows and drive productivity.

• Curiosity - A keen eye for recognising areas where technological advancements can be applied to improve existing processes, coupled with the initiative to propose and implement effective solutions.

• Ability to effectively communicate and collaborate with cross-functional teams, sharing technological insights and fostering a culture of continuous improvement and innovation.

• Experience working with internal and external agile engineering teams and with demonstrable experience of policy and process development.

• A service driven attitude towards all work - ensuring we provide the best service possible, as quickly as possible, to all customers, whether they are external or internal to Yoto. Achieved through excellent communication

• Comfortable working remotely using a variety of cloud-based software solutions

• A friendly, outgoing, personable with a hands-on mentality, willing to roll your sleeves up, and deliver to agreed targets.

• Practical skill/experience desired:

  • ERP and eCommerce platform experience is essential to the role.

  • Experience working with 3rd parties on iPaaS integration - like Celigo, and outsourced IT services.

  • Experience of working in a multi-platform system environment.

  • Experience working with Google workspace environment beneficial.

Salary: £80,000 - £90,000 based on experience

What you can expect from Yoto:

• Flexibility: Hybrid working with a choice based approach - we would love you to come into the office as much as possible, with a minimum of once a week. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between the months of June and August.
• Financial: Generous share option programme so you’ll be invested in Yoto’s success. Receive Income Protection, covering long term sickness for up to 2 years and company sick pay that increases with length of service. Life Assurance cover from day one of your service. Workplace Pension offering up to to 3% employer contributions, following probation. Generous employee referral bonus scheme.
• Health & Wellness: Private Medical Insurance via Aviva, or a Wellbeing Allowance to be used for memberships, subscriptions, treatment or therapy. Access to 24/7 Employee Assistance Programme (EAP) through WeCare and unlimited access to Dental advice and guidance via Toothfairy. Bike to work scheme to promote healthier lifestyles.
• Time Off: 25 days of holiday per year, plus bank holidays. On top of this, you also receive your birthday off, plus 1 extra day of holiday for every year worked after you hit your 2 year anniversary, up to 5 extra days. After 4 years of service, you are also eligible for our sabbatical policy offering up to 3 months' of unpaid sabbatical.
• Helping Families: Variety of family-friendly leave, including enhanced maternity, paternity, adoption, fertility, pregnancy loss and carers leave. Unlock savings with our workplace nursery scheme, designed to support parents of preschool-aged children.
• People & Planet: Up to 2 volunteer days a year. A Book Allowance of up to £50 a year to contribute to your professional development.
• Fun Perks: You receive your very own Yoto player and starter pack of cards! Regular company socials and celebrations, including our annual YotoFest!

Equity and Diversity

At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility and give our team the freedom to balance life and work in ways that suit them.

We're committed to fostering a safe, diverse, and inclusive environment where all individuals, regardless of their background, feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at Yoto feels heard, respected, and appreciated.

We don’t just embrace differences - we celebrate them. We share audio content from a vibrant and diverse community of creators (check out our DEI selection), and we are building a team that reflects that same diversity. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion. Take a look at our website for more information on our approach to People and Planet.

Please only apply or engage with Yoto jobs posted on our careers page (careers.yotoplay.com or careers.yotoplay.com/en). All correspondence from our Talent team will only come through Teamtailor, our application tracking system.