We’re looking for a Systems Operations Coordinator to join our team to ensure the smooth running of our internal systems, provide first-line support for system-related queries, and help streamline processes across the business.

About Yoto

Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals like this one.

• Voted the 14th fastest-growing private software technology company in Britain in The Sunday Times 100 Tech 2025; and named the 94th fastest-growing company in Europe in the prestigious FT1000.
• Ranked 9th in Fast Company's Most Innovative Companies in 2024; and featured in the Sifted 100 fastest-growing startups across the UK&I by revenue growth.
• Featured in Bloomberg’s 25 UK startups to watch in 2023; and ranked second fastest growing tech company in the UK in the Deloitte Fast50.
• Named one of TIME Magazine’s Top 100 Inventions of 2020.
• We’re 180+ employees spread across the UK, US and France.. and growing!

We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it! 


Yoto’s Systems Operations Team

Forming part of the global Yoto Operations team, the Systems Operations team will be responsible for ensuring the smooth flow of information between our software tools as well as streamlining and optimising all systems usage across the business. Working closely with all teams in the wider business, the Systems Operations team will ensure our systems meet the business’s requirements as we scale and ensure that we are able to grow sustainably. The Systems Operations team will be key in driving operational excellence - focussing on automating manual processes allowing Yoto to expand without continuous hiring, and the seamless integration between all of Yoto’s key platforms.


What you’ll be doing:

• First responder for Systems Operations questions or issues
  • Triage of issues, then resolution or escalation as appropriate
    
• Monitoring and new Systems tasks via the team’s task tracker.
  • Ensuring each ticket has been completed fully for team to consider
    
  • Progression of tickets, updates, deadline monitoring
    
  • Delete accidental tickets
    
  • Reassigning tickets as appropriate
    
  • Assigning actions and deadlines where needed
    
  • Amendment/development of ticket form to reflect company needs developing over time
    
• Working with Finance team using our Setyl platform to enable monthly checks on licence usage and costs
  
• Working with platform owners to enable correct platform access, and onboarding any new platform requirements to allow SSO and correct onboarding/record maintenance
  
• Regular access review tasks - ensure the correct people have access to the right platforms with the correct permissions
  
• Developing the Shopify B2B platform to leverage Shopify native developments and app resources to better service our B2B partners
  
• Editing and maintaining permissions for NVOY/Okta
  
• Liaising between NVOY and colleagues on any support requests
  
• Primary contact for new starters/leaver process
  
• Create new email groups, housekeeping reviews of access to existing groups
  
• Working with Systems Ops team to improve, develop and curate our internal company support pages (Notion)
  
• Assisting System Ops project work
  
• Daily support tasks for System Operations Coordinator as required
  
• Support for Systems Operations Coordinator’s training documentation and resource program
  
• Support the Operations department’s collaboration with the Data team
  
• Circulation of reports to internal teams as required
  
• Carry out responsibilities in line with team training and policy
  
  

What you’ll bring:

• 2 years in a similar role
  
• Proven experience of administration, support and development in a multi-application environment
  
• Demonstrable experience of team, policy and process development
  
• Excellent attention to detail
  
• A service driven attitude towards all work - ensuring we provide the best service possible, as quickly as possible, to all customers, whether they are external or internal to Yoto
  
• Comfortable working remotely using a variety of cloud-based software solutions
  
• A friendly, outgoing, personable with a hands-on mentality, willing to roll your sleeves up, and deliver to agreed targets
  
• Self-starter - able to work both alone and as part of a team
  
• Good MS Office skills especially Excel
• Good Google Suite/Workplace knowledge
• Nice to have: Shopify/NetSuite experience

Salary: £40,000 - £50,000 based on experience

What you can expect from Yoto:

• Flexibility: Hybrid working with a choice based approach - we would love you to come into the office as much as possible, with a minimum of once or twice a month, ideally once a week. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between the months of June and August.
• Financial: Receive Income Protection, covering long term sickness for up to 2 years and company sick pay that increases with length of service. Life Assurance cover from day one of your service. Workplace Pension offering up to to 3% employer contributions, following probation. Generous employee referral bonus scheme.
• Health & Wellness: Private Medical Insurance via Aviva, or a Wellbeing Allowance to be used for memberships, subscriptions, treatment or therapy. Access to 24/7 Employee Assistance Programme (EAP) through WeCare and unlimited access to Dental advice and guidance via Toothfairy. Bike to work scheme to promote healthier lifestyles.
• Time Off: 25 days of holiday per year, plus bank holidays. On top of this, you also receive your birthday off, plus 1 extra day of holiday for every year worked after you hit your 2 year anniversary, up to 5 extra days. After 4 years of service, you are also eligible for our sabbatical policy offering up to 3 months' of unpaid sabbatical.
• Helping Families: Variety of family-friendly leave, including enhanced maternity, paternity, adoption, fertility, pregnancy loss and carers leave. Unlock savings with our workplace nursery scheme, designed to support parents of preschool-aged children.
• People & Planet: Up to 2 volunteer days a year. A Book Allowance of up to £50 a year to contribute to your professional development.
• Fun Perks: You receive your very own Yoto player and starter pack of cards! Regular company socials and celebrations, including our annual YotoFest!

Equity and Diversity

At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility and give our team the freedom to balance life and work in ways that suit them.

We're committed to fostering a safe, diverse, and inclusive environment where all individuals, regardless of their background, feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at Yoto feels heard, respected, and appreciated.

We don’t just embrace differences - we celebrate them. We share audio content from a vibrant and diverse community of creators (check out our DEI selection), and we are building a team that reflects that same diversity. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion. Take a look at our website for more information on our approach to People and Planet.

Please only apply or engage with Yoto jobs posted on our careers page (careers.yotoplay.com or careers.yotoplay.com/en). All correspondence from our Talent team will only come through Teamtailor, our application tracking system.